Handle tier-1 support 24/7 at $0.03/min. Resolve common issues instantly, route complex ones to humans, and scale without hiring.
Customer Support is most effective when the assistant has a clear job, a clear escalation path, and access to the systems that matter. Burki gives you that structure. The assistant can answer naturally, collect the right details, call tools, update records, and hand off to a human when the conversation should not stay automated.
The goal is not to replace every phone conversation. The goal is to remove the repetitive calls that slow your team down while preserving context for the calls that need a person. You can start with one flow, test it with real calls, review transcripts, and improve the prompt, voice, tools, and routing rules over time.
Because Burki supports bring-your-own providers, you can choose the model, voice, speech recognition, and carrier setup that fits your workflow. That makes customer support easier to tune for speed, quality, cost, compliance, and regional telephony constraints.
Customer support is expensive. A single support agent costs $15-25/hour plus benefits, training, and management overhead. Teams struggle with 24/7 coverage, seasonal spikes, and consistent quality across agents. Hold times frustrate customers and hurt satisfaction scores.
Burki's AI voice agents handle routine support questions instantly, any time of day. They understand natural language, access your knowledge base, and route complex issues to the right human agent. Scale from 10 to 10,000 concurrent calls without adding headcount.
Why businesses choose Burki for customer support.
AI handles routine questions at $0.03/min vs. $15-25/hr for agents.
Every call answered instantly. No more frustrated customers waiting.
Support never sleeps. Handle calls nights, weekends, and holidays.
Same accurate answers every time. No bad days or knowledge gaps.
Handle 10 or 10,000 calls simultaneously. No hiring or training delay.
Complex issues go to the right human agent with full context.
Implement customer support with Burki in four simple steps.
Import FAQs, documentation, and support articles. Burki learns your products and policies.
Define when to handle issues vs. escalate to human agents. Set up departments and priorities.
Get a new number or port your existing support line. Configure IVR menus if needed.
Use your 200 free minutes to test scenarios. Go live with confidence.
Mid-size support team handling 5,000 calls/month
No bulk minimums. No hidden fees. Pay only for what you use.
See other workflows Burki can automate with the same voice AI platform.
Let customers book, reschedule, and cancel appointments by phone any time. Integrates with your calendar and reduces no-shows.
Qualify Every Lead in SecondsInstantly respond to leads, ask qualifying questions, score them, and route hot prospects to sales. Never miss another opportunity.
Voice Surveys That People Actually CompleteCollect customer feedback, NPS scores, and survey responses via natural voice conversations with higher completion rates than text.
Proactive Outreach at ScaleSend appointment reminders, payment notifications, and important updates via AI voice calls that get answered and acknowledged.
Replace Press 1 with AI ConversationsReplace frustrating phone trees with natural AI conversations. Customers say what they need, AI understands and routes or resolves.
Outbound at scale, without the headcount.Run AI cold-calling campaigns at $0.03/min. AI dials, qualifies, and hands hot prospects to your reps with full transcript context. TCPA-compliant, DNC-scrubbed, with consent capture.
Replace dial-tone IVR with natural language.Replace press-1-for-X menus with a conversational AI that understands what callers actually want. Burki's IVR Explorer maps any existing IVR tree, then we replace it with a faster, friendlier voice agent at $0.03/min.
A 24/7 receptionist for $0.03/min.Burki's AI receptionist answers every call, routes intelligently, takes messages, books appointments, and never goes home. Replace voicemail, augment your front desk, or run multiple locations from one agent.
Start with 200 free minutes. No credit card required. No bulk minimums.