Higher response rates than email or SMS. AI conducts natural survey conversations at $0.03/min. Get real feedback, not checkbox fatigue.
Surveys & Feedback is most effective when the assistant has a clear job, a clear escalation path, and access to the systems that matter. Burki gives you that structure. The assistant can answer naturally, collect the right details, call tools, update records, and hand off to a human when the conversation should not stay automated.
The goal is not to replace every phone conversation. The goal is to remove the repetitive calls that slow your team down while preserving context for the calls that need a person. You can start with one flow, test it with real calls, review transcripts, and improve the prompt, voice, tools, and routing rules over time.
Because Burki supports bring-your-own providers, you can choose the model, voice, speech recognition, and carrier setup that fits your workflow. That makes surveys & feedback easier to tune for speed, quality, cost, compliance, and regional telephony constraints.
Email surveys get ignored (5-15% response rate). Text surveys feel impersonal. Phone surveys are expensive and time-consuming. You need customer feedback to improve but can't get enough responses to make data meaningful.
Burki conducts conversational surveys that feel like talking to a real person. Customers engage naturally, provide richer feedback, and complete at much higher rates. AI handles follow-up questions, captures sentiment, and delivers structured data for analysis.
Why businesses choose Burki for surveys & feedback.
Voice surveys get 30-40% completion vs. 10-15% for email.
Natural conversation captures nuance that checkboxes miss.
AI detects emotion and tone, not just words.
Dynamic follow-up questions based on responses.
Real-time dashboards show responses as they come in.
Survey 100 or 100,000 customers without additional staff.
Implement surveys & feedback with Burki in four simple steps.
Create questions, define branching logic, and set up scoring (NPS, CSAT, etc.).
Define who to survey, when to call, and retry logic for unanswered calls.
Connect to your analytics tools or use Burki's built-in reporting.
Start with a test batch, review results, then scale to full audience.
Post-purchase survey campaign, 2,000 customers
No bulk minimums. No hidden fees. Pay only for what you use.
See other workflows Burki can automate with the same voice AI platform.
Automate tier-1 customer support with AI voice agents that handle common questions, route complex issues, and scale instantly.
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Proactive Outreach at ScaleSend appointment reminders, payment notifications, and important updates via AI voice calls that get answered and acknowledged.
Replace Press 1 with AI ConversationsReplace frustrating phone trees with natural AI conversations. Customers say what they need, AI understands and routes or resolves.
Outbound at scale, without the headcount.Run AI cold-calling campaigns at $0.03/min. AI dials, qualifies, and hands hot prospects to your reps with full transcript context. TCPA-compliant, DNC-scrubbed, with consent capture.
Replace dial-tone IVR with natural language.Replace press-1-for-X menus with a conversational AI that understands what callers actually want. Burki's IVR Explorer maps any existing IVR tree, then we replace it with a faster, friendlier voice agent at $0.03/min.
A 24/7 receptionist for $0.03/min.Burki's AI receptionist answers every call, routes intelligently, takes messages, books appointments, and never goes home. Replace voicemail, augment your front desk, or run multiple locations from one agent.
Start with 200 free minutes. No credit card required. No bulk minimums.